Frequently Asked Questions

User Account Management

Q: How Do I Retrieve My Username And Password?

A: If you have misplaced your username or password, you may obtain it by selecting the "Owners" link on the top of our website. This will enable you to click on the "Lost Password" link. Once you do that, you can simply enter the same email address that you have registered with us and your username and password will be emailed to you.

Q: How Do I Change My Password Or Email Address?

A: To change your email address or password, simply log in to your account via the "Owner Login". Once you are inside your account, simply click on "Update Details". Here you may update your email address and supply a new password to be used. You must enter your password once, and then confirm the password again to complete the process. Note: The email address you enter is used for all account correspondence, including inquiries from potential renters. Note: If you change your email address that will become your new username and must be used to gain access to your online account.

User Account Features

Q: How Do I Modify My Property Listing Details?

A: You may modify any part of your listing including descriptions, photos, calendars and rates simply by logging into your online user account. Vacation Realty has a very intuitive user interface which guides you through every step of the listing, editing and modifying process. You may also contact us anytime by clicking "Helpdesk" inside your account. We will be more than willing to assist you with your listing process.

Q: How Do I Update My Availability Calendar?

A: You may update your calender at anytime by logging into your online account. Once you are inside your account click "Manage Calendar". Once your calendar is visible, simply click the desired dates that you would like to make unavailable or available. The system will immediately update your calendar to display your recent changes. Note: There are no "Save" buttons required to be clicked to update your calendar.

Q: Can I Use A Third Party Availability Calendar?

A: Alternatively, if you would prefer to use a third party availability calendar service (such as renters.org), click on "Manage Calendar" inside your account. Once you have done this, simply enter the website address to your calendar (eg: http://www.address.com) and click save. This will automatically update your calendar to forward to your third party calendar service.

Q: How Do I Upload My Property Photos?

A: Uploading property photo's is easy! Simply login to your account and select the option "Manage Photos". From here you may upload, delete or arrange your photos in the order that you choose. Note: Once you have reached your maxium photos allowed, you will be required to delete a photo before you can add a new one.

Q: How Do I Arrange My Property Photos?

A: You may arrange your property photos at anytime by logging into your account and clicking "Manage Photos". To change the order of photos for your listing, click and drag your photos vertically. The first will be the main photo for your property listing. This photo will also be the photo that is displayed in search results.

Q: How Do I Receive Online Inquries?

A: You will receive an online inquiry when a traveler visits your listing page and clicks 'email the owner'. Here the traveler may ask you further questons regarding your property or schedule a stay. This inquiry will be forwarded to the email address on file in your account. You will also get a copy of this inquiry inside your "Inbox". This inbox is also located inside your account. You may reply to the inquiry from your email address, or you may reply to the inquiry directly from the recorded copy in your account. Either way, the from: address will always come from your email address on file.

Q: How Do I Set My Property Rental Rates?

A: You may set your rental rates by logging into your account and clicking "Manage Rates". This will enable you to edit the rates and desired currencies that you wish to display on your property details page. You may also set taxes, cleaning, deposits and other associated fees.

Q: What Are User Testimonials?

A: This feature enables you to accept feedback from previous renters. This feedback is rated on a scale of 1-5 and displayed on your property details page. It is also displayed by showing "Rating Stars" next to your listing throughout our website and search results pages. Testimonials are a great way to catch the attention of future renters browsing our network. You may disable testimonials completely, or disable testimonials individually at anytime.

Q: Can I Have More Than 1 Listing In My Account?

A: Absolutely, you may have an unlimited number of listings in your account at anytime. You may also update those listings at any time individually by selecting the desired listing. Each listing is treated individually so any changes you make to that listing will only affect that particular listing. All updates are realtime and are displayed immediately. This includes property description changes, photo arrangements, rental rates and availability calendars.

Q: Can I Link To A Personal Website?

A: Each listing is given access to link to another website. Keep in mind we monitor outbound links from our website on a daily basis. Each owner / manager is required to ensure the accuracy of the link they provide on their property listing page. The link will be encrypted but will redirect to the website address that you choose. Note: Unrelated links or advertising other websites from our network is strictly prohibited. We reserve the right to cancel your account if we find the linked content to be unsuitable for travelers visiting your listing pages.

Special Account Features

Q: What Is A Featured Offer?

A: A Featured Offer enables owners to get added exposure on the vacation realty network of websites. When you choose to feature your property you receive added exposure immediately. Featured listings are rotated through high traffic areas of the network including the region in which the property resides. Featured Listings are also geographically targeted to help you get more renters.

Q: What Is A Hot Offer?

A: Special offers enable you to offer special rates, or any special you choose to offer prospective travelers looking to rent properties on the vacation realty network. When you decide to use this feature your property will stand out in search results with a special hot offer icon and more prominent placment. You are also able to add an extra description detailing your offer to renters on your property detail page. Special Offers run for a 1 week minimum.

Q: What Are Themed Listing Pages?

A: Themed listing will enable owners to select a pre-designed template that best fits your property's location and description. For instance, if you list a cabin on a lake you may find it suitable to choose the "Cabin" or "Lake" theme for your property listing. There are several benefits to using themed listings, such as icons that will be displayed identifying your property in search results and professionally designed pages that stand out and capture travelers' attention!

Q: Are Themed Listings Free?

A: Themed listings are free to "Network Subscribers". Property owners listing on only one website will not be able to use the theme features. Themes are also available for special and hot offers and will run the length of that offer. Once a special offer expires, your listing will default to its original page design.

Q: Do You Plan On Adding More Themes?

A: Absolutely! Our network will continue to add new themes at pre-determined times of the year. In the near future we plan to include holidays and location-specific designs.

Network Pricing And Options

Q: What Is The Cost To List My Property?

A: We offer several options for new users on the vacation realty network. You may see our pricing options by Clicking Here.

Q: What Are The Benefits Of Listing On The Network?

A: Your listing in network status will receive much more traffic once syndicated on our network of vacation portals. Once you choose to upgrade your listing to network status your listing is immediately syndicated on 4 of our largest vacation rental websites. Currently vacation realty has over 15,000 travel-related websites online. All of these website provide traffic to our rent-by-owner network.

Q: How Often Do I Have To Pay For My Listing?

A: Vacation Realty requires you to keep your listing in good payment standing at all times. Each property will be required to be paid quarterly to continue receiving traffic and rental inquries from our network. Vacation Realty does not store credit card information or rebill customers. It is each user's responsibility to keep their payments up to date at all times. We notify you beforehand via email when your listing is reaching its expiry date.

Q: Can I Upgrade My Property Listing?

A: Absolutely. You may upgrade your listing at anytime. Simply login to your account and select the upgrade that you wish and follow our easy to use check out procedures. Here you are given various options on upgrading your listing(s).

Q: Do You Offer Multiple Listing Discounts?

A: Absolutely. You may view our bulk pricing options by Clicking Here.

Q: Do You Pro-Rate Upgraded Listings?

A: Absolutely. If you decide to upgrade your account, our system will automatically calculate your pro-rated costs. You will receive full credit for your remaining subscription balances.

General Customer Questions

Q: How Do I Contact You For Support?

A: You may contact us anytime by logging into your account and clicking on 'Helpdesk'. This feature will enable you to submit support requests, and chat with customer support representatives at anytime.

Frequent Traveler Questions

Q: How Do I Contact Property Owners?

A: To contact a property owner, simply click on the property listing you are interested in and you will see an "Email Owner" button on the property's description page. This will enable you to email the owner directly to ask questions regarding the property of interest.

Q: How Do I Schedule A Booking?

A: You may schedule a booking by contacting property owners directly via the "Email Owner" form. This form is used to establish communication with the property owner. Once you have submitted an inquiry you should receive an email back from the owner shortly regarding property availability and booking arrangements.

Rent By Owner Websites

Q: What Is A Rent By Owner Website?

A: Rent by owner websites are websites offered exclusively by the Vacation Rentals community at Vacation Realty. Our rent by owner feature enables property owners to create their own website that can be easily managed from our online interface. Creating a rent by owner website takes literally minutes. You can read more about rent by owner websites by Clicking Here

Q: Are Rent By Owner Websites Free?

A: Rent by owner websites are free to paid subscribers. If you are currently listed on the vacation realty community you are eligible to create a rent by owner website absolutely free. If you are not a paid subscriber you will need to update your subscription to unlock the rent by owner website creator in your account.

Q: Can My Website Have Multiple Listings?

A: Rent by owner websites can manage an unlimited number of property listings from 1 interface. Although the rent by owner feature is free to paid subscribers, annual listing charges still apply on a per property basis. Bulk listings discounts still apply and pro-rated network upgrades apply as well.

Q: How Do I Design My Website?

A: You can select from over 200 pre-designed websites by logging into your account. We plan to add websites on a regular basis and you can change the design of your website anytime, This is done by logging into your account and finding the design that best fits your needs. Once you find and select the design, these changes are applied immediately to your by owner website.

Q: Are By Owner Websites Displayed In Search Results?

A: Absolutely! By owner websites are displayed in search results. Furthermore, you may still feature your property at anytime. By owner websites simply give you a more brandable presence on the internet for your properties and increase exposure to your property listings. We highly recommend by owner websites if you manage or own multiple properties.